Job Opening: Houston Habitat for Humanity

Mortgage Servicing and Collections Coordinator

Houston Habitat for Humanity

Mortgage Servicing

• Maintain dual control by checking dropbox for mortgage payments with either the Collections or Mortgage Servicing Manager
• Monitors & maintains homeowners loan information
• Interacts with and consults with Habitat homeowners
• Log in ALL payments received, including mortgage payments, insurance refunds and loss drafts, tax refunds, etc….. into Excel spreadsheet
• Prepare mortgage payment deposits
• Responsible for properly handling Insurance Loss Drafts per guidelines
• Responsible for the payment of insurance and HOA dues
• Post payments to Loanbase
• Post payments for rental properties
• Set up new loans on Loanbase
• Maintains escrow files
• Maintain performance within departmental GOALS

Collections

• Actively collect on delinquent loans as per the mortgage collections policy and guidelines.
• Make collections calls, conduct home visits, and/or send delinquent letters to all homeowners that are past due per the mortgage collections policy and guidelines.
• Send late letters, demand letters, acceleration letters and foreclosure notices as needed as per mortgage servicing guidelines
• Prepares and sends additional notification letters to delinquent homeowners as needed
• Conducts property inspections on delinquent homeowners as needed
• Refers delinquent homeowners to other agencies for assistance when needed
• Obtain current homeowner information forms on all homeowners and keep up to date in all files and in    LoanBase
• Document all conversations and correspondence with homeowner, insurance agents and other parties involved in Loanbase
• Return calls promptly within 24 hours
• Prepares payment plan agreements for management approval.
• Obtain proper management approval for action to be taken on delinquent Loans
• Prepare modification and reinstatement agreements for management approval
• Send documents for recording as needed
• Write, update and maintain collection policies
• Ensure RESPA guidelines are being followed
• Stay up to date with training in areas pertaining to mortgage servicing and collections in addition to RESPA laws.

Administrative duties

• Supports all required functions necessary for an audit.
• Run reports for management as requested
• File and scan all files
• Maintain filing for all servicing & collection documents
• Performs all other duties and task as assigned.

For the full job description, click here: Mtg Serv & Collections Coordinator