Mortgage Servicing and Collections Coordinator

Houston Habitat for Humanity

Mortgage Servicing

  • Maintain dual control by checking dropbox for mortgage payments with either the Collections or Mortgage Servicing Manager
  • Monitors & maintains homeowners loan information
  • Interacts with and consults with Habitat homeowners
  • Log in ALL payments received, including mortgage payments, insurance refunds and loss drafts, tax refunds, etc….. into Excel spreadsheet
  • Prepare mortgage payment deposits
  • Responsible for properly handling Insurance Loss Drafts per guidelines
  • Responsible for the payment of insurance and HOA dues
  • Post payments to Loanbase
  • Post payments for rental properties
  • Set up new loans on Loanbase
  • Maintains escrow files
  • Maintain performance within departmental GOALS


  • Actively collect on delinquent loans as per the mortgage collections policy and guidelines.
  • Make collections calls, conduct home visits, and/or send delinquent letters to all homeowners that are past due per the mortgage collections policy and guidelines.
  • Send late letters, demand letters, acceleration letters and foreclosure notices as needed as per mortgage servicing guidelines
  • Prepares and sends additional notification letters to delinquent homeowners as needed
  • Conducts property inspections on delinquent homeowners as needed
  • Refers delinquent homeowners to other agencies for assistance when needed
  • Obtain current homeowner information forms on all homeowners and keep up to date in all files and in    LoanBase
  • Document all conversations and correspondence with homeowner, insurance agents and other parties involved in Loanbase
  • Return calls promptly within 24 hours
  • Prepares payment plan agreements for management approval.
  • Obtain proper management approval for action to be taken on delinquent Loans
  • Prepare modification and reinstatement agreements for management approval
  • Send documents for recording as needed
  • Write, update and maintain collection policies
  • Ensure RESPA guidelines are being followed
  • Stay up to date with training in areas pertaining to mortgage servicing and collections in addition to RESPA laws.

Administrative duties

  • Supports all required functions necessary for an audit.
  • Run reports for management as requested
  • File and scan all files
  • Maintain filing for all servicing & collection documents
  • Performs all other duties and task as assigned.

For the full job description, click here: Mtg Serv & Collections Coordinator