Mortgage Servicing and Collections Coordinator
Houston Habitat for Humanity
- Maintain dual control by checking dropbox for mortgage payments with either the Collections or Mortgage Servicing Manager
- Monitors & maintains homeowners loan information
- Interacts with and consults with Habitat homeowners
- Log in ALL payments received, including mortgage payments, insurance refunds and loss drafts, tax refunds, etc….. into Excel spreadsheet
- Prepare mortgage payment deposits
- Responsible for properly handling Insurance Loss Drafts per guidelines
- Responsible for the payment of insurance and HOA dues
- Post payments to Loanbase
- Post payments for rental properties
- Set up new loans on Loanbase
- Maintains escrow files
- Maintain performance within departmental GOALS
- Actively collect on delinquent loans as per the mortgage collections policy and guidelines.
- Make collections calls, conduct home visits, and/or send delinquent letters to all homeowners that are past due per the mortgage collections policy and guidelines.
- Send late letters, demand letters, acceleration letters and foreclosure notices as needed as per mortgage servicing guidelines
- Prepares and sends additional notification letters to delinquent homeowners as needed
- Conducts property inspections on delinquent homeowners as needed
- Refers delinquent homeowners to other agencies for assistance when needed
- Obtain current homeowner information forms on all homeowners and keep up to date in all files and in LoanBase
- Document all conversations and correspondence with homeowner, insurance agents and other parties involved in Loanbase
- Return calls promptly within 24 hours
- Prepares payment plan agreements for management approval.
- Obtain proper management approval for action to be taken on delinquent Loans
- Prepare modification and reinstatement agreements for management approval
- Send documents for recording as needed
- Write, update and maintain collection policies
- Ensure RESPA guidelines are being followed
- Stay up to date with training in areas pertaining to mortgage servicing and collections in addition to RESPA laws.
- Supports all required functions necessary for an audit.
- Run reports for management as requested
- File and scan all files
- Maintain filing for all servicing & collection documents
- Performs all other duties and task as assigned.
For the full job description, click here: Mtg Serv & Collections Coordinator