Certificate of Retail Management

  • Course level: Intermediate

About Course

Habitat for Humanity ReStores are independently owned thrift stores operated by local affiliates that accept donations and sell home improvement items to the public at a fraction of the retail price. Proceeds from ReStore operations are used to help build strength, stability, self-reliance and shelter in local communities throughout Texas and around the world. Habitat for Humanity Texas is offering a six-week Certificate of Retail Management to prepare individuals to manage and operate a ReStore. This program is designed to prepare individuals working in the thrift retail industry in areas of supervision, marketing, finances, and business planning, encompassing several essential elements needed for effective management and communication. View the curriculum outline below to find instructor bios and course objectives.

Habitat Texas’ Certificate of Retail Management will occur over six weeks, meeting each Friday from 9 am-4 pm CST (with an hour break for lunch). Upon successful completion, participants will earn a Certificate of Retail Management and 3.6 Continuing Education Units (CEUs) from Habitat for Humanity Texas.

This course benefits individuals who want to learn about retail operations, while developing leadership skills and techniques.

Primary Instructor: Bobbie Moore, Senior Lecturer at Texas State University, has over ten years of retail experience with a wealth of knowledge regarding retail management. She has worked with JcPenny, Saks Fifth Ave, and Liz Claiborne Outlet, in addition to directing the Fashion Merchandising Career Forum. She also has fifteen years of teaching experience and is certified in online teaching!

Also, learn from Kris Donley with the Dispute Resolution Center and Tim Rogers with McCoy's Building Solutions.

What Will I Learn?

  • Certificate of Retail Management and 3.6 CEUs from Habitat for Humanity Texas

Topics for this course

1 Lessons36h

Welcome to Certificate of Retail Management

Zoom Classroom Information

Customer Service Foundations?

Join McCoy's Building Supplies for this two hour session. Learn about the essential skills needed to deliver outstanding customer service and increase customer loyalty. Discuss how to build and maintain customer relationships, provide the right assistance at the right time, and use customer feedback to improve services.

Retail Merchandising and Inventory Management?

This session outlines the structure and operation of retail organizations with an emphasis on merchandising (including price, location, time promotion, and quantity). Discuss acquiring, displaying, merchandising and pricing inventory.

Principles of Marketing?

Define what marketing is, how it can be used to reach customers, and why it is important for your retail operations. Also, learn about the marketing process and environment, including how to utilize social media and various online resources. Finally, discuss the Psychology of Retail.

Conflict Resolution?

This session is designed to assist working professionals effectuate their missions with tools and a framework to utilize when dealing with barriers posed by those experiencing expressed conflict. The goals are to assist those in positions of leadership and accountability to have at their disposal the ability to recognize when conflict has become a force detrimental to the good of the cause. They will be better able to identify the positions and interests represented, effectively manage the emotions expressed and redirect the energy into effective problem solving while keeping respectful engagement intact with parties. The course is approximately three hours long and involves a balance of didactic, observational and experiential techniques to give adult learners an opportunity to maximize their own potential for understanding and practice.

Financial Management and Budgeting?

Develop a fundamental awareness of financial principles and terminology specific to retail operations. Learn how to create and read accounts, budgets, and profit and loss statements to make informed decisions and monitor retail performance.

Loss Prevention and Cash Control?

This session highlights best practices that protect a retail store from loss as well as how to implement cash controls, financial policies, procedures, and affiliate controls to help protect the organization. Also, discuss disaster preparedness.

Management 101?

Discuss your role as a manager, in addition to best practices. Learn about hiring, recruiting, and performance reviews.

Human Resources Best Practices?

Discuss HR best practices and trends, including employee handbooks, best policies and procedures, etc.

Developing and Implementing Staff Training?

This session dives into how to create and implement staff training in the retail setting. Discuss ReStore Safety Basics, including OSHA and Fleet Safety, with the intention of better understanding the importance of safety at your ReStore.

Volunteer Recruitment and Engagement?

Learn about the role of volunteers at your ReStore by developing volunteer job descriptions for the retail setting. Review recruitment and retention strategies, in addition to volunteer orientation.

Donations and De-construction?

ReStore Deconstruction helps individuals donate items from their kitchen and bathroom remodel projects to their local ReStore. Through this session, review the deconstruction process and how to implement it at your store. Then, discuss how to obtain donations, whether to offer pickup, donations during COVID, what can be donated, how to inventory donations, and more!

ReStore Panel Discussion



  • This course meets live each Friday from 9:00 am-4:00 pm CST (with an hour break for lunch) each Friday from April 16-May 21, 2021

Target Audience

  • Retail Managers
  • ReStore Staff
  • Executive Directors
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