Certificate of Volunteer Management
About CourseFrom the beginning, Habitat for Humanity has been built on dedicated volunteers. Volunteers are an incredible resource that can expand a nonprofit's capacity and ability to achieve its mission and vision. Dive into this six week intensive Certificate Program to discover how to build and manage a successful volunteer program at your nonprofit.
Habitat Texas' Certificate in Volunteer Management will occur over six weeks, meeting each Friday from 9 am - 4 pm CST (with an hour break for lunch). The curriculum was designed in partnership with the Center for Nonprofit Studies at Austin Community College. To learn more about the Center for Nonprofit Studies at Austin Community College, visit https://www.nonprofitaustin.org/. Upon successful completion, participants will earn a Certificate of Volunteer Management and 3.6 Continuing Education Units (CEUs) from Habitat for Humanity Texas.
This course will benefit individuals who want to learn about the volunteer management process, while developing leadership skills and techniques.
Meet the Instructor: Gayla Stock is an accomplished professional in volunteer administration. She enjoys mentoring others in volunteer management and collaborating to share best practices. Gayla has managed volunteer programs ranging from small community-based nonprofits to national level affiliates, including regional government activities, service organizations, and medical volunteer corps. During her 35-year career serving in the nonprofit sector, she has worked in volunteer management, program administration, and financial development. Her experience at different organizational levels provides an understanding of an agency’s full scope (the mission, program services, volunteers, employees, and donors). Gayla is a graduate of the University of North Texas. She and her husband John, live in Georgetown, Texas.
What Will I Learn?
- Earn a Certificate of Volunteer Management and 3.6 Continuing Education Units (CEUs)
- Design volunteer roles and policies
- Develop a targeted recruitment plan
- Learn about investing in, guiding, and inspiring volunteers
- Discuss how to promote volunteers into leadership positions
- Review how to recognize, retain, and retire volunteers
- Implement the tools and advice into your current role
- Participate in a panel discussion with Habitat experts who have extensive experience with volunteer management
Topics for this course
Welcome to Certificate of Volunteer Management
Certificate of Volunteer Management will occur every Friday beginning January 15th through February 19th from 9 am - 4 pm CST (with an hour break for lunch). This course will NOT be recorded so please attend the live option.
Get to Know You Survey
Zoom Classroom Information
Designing Volunteer Roles and Policies that Impact Results
This session will explore how a written volunteer job description can help an organization manage community volunteers’ involvement and prevent problems that can commonly occur. We will discuss how an organizational needs assessment will inform the development of volunteer job descriptions and the recommended components of descriptions. We explore performance measures that can be embedded in job descriptions, making volunteer performance evaluations a snap. This interactive session will allow participants to practice developing critical components of job descriptions. By the end of the session, you will be able to: •Understand the need for written job descriptions; •Correlate the organization’s mission and needs for the development of volunteer roles; •Define the elements of a comprehensive volunteer job description; and •Develop parallel performance metrics for volunteer roles.
Developing a Targeted Recruitment Plan
Engaging your community should be strategic, organized, and measurable. This session will guide you through the steps in developing a targeted recruitment plan, specifically tailored to your organization, that you can implement immediately. In a small group of like-minded nonprofit leaders, you’ll work to identify the primary community resources and talent pools that you’ll target. We’ll discuss ideas for increasing public awareness of your organizational needs while pinpointing the most suitable individuals to bring on board. Get ready to grow your stakeholder groups! By the end of the session, you will be able to: •Identify community resources that can benefit your organization; •Communicate your organization’s critical needs to a targeted group of potential stakeholders; •Implement a step-by-step guide for increasing public awareness, attracting talented volunteers and board members, and on-boarding your new stakeholders.
Invest, Guide, and Inspire
This session will focus on the importance of investing in and providing guidance and inspiration to your volunteers. We discuss the interview for best fit and develop your volunteer selection process. Learn to ask the right interview questions, create volunteer self-assessment, the whys of background checks. Learn tips for volunteer placement and then focus on retention. Learn how to interview for the best fit and develop your volunteer selection process. Learn to ask the right interview questions, create volunteer self-assessment, the whys of background checks. Learn tips for volunteer placement and then focus on retention.
Promoting Volunteers into Leadership Positions
Organizations can significantly increase their capacity by promoting key volunteers into leadership positions. This session will explore best practices for selecting the roles appropriate for volunteer placement, modifying job descriptions to outline the responsibilities and limitations of volunteer leaders, and mitigating risks associated with this practice. By the end of the session, you will be able to: •Understand how organizational capacity can be increased by utilizing volunteer team leaders; •Discuss how volunteer leaders have been utilized successfully by similar organizations; •Identify the responsibilities and limitations of volunteer team leaders; and •Mitigate the risks associated with promoting volunteers into leadership roles.
Recognize, Retain, and Retire
Learn the different types of volunteer motives and ways to align volunteers’ motivations with those motivations. We will explore the many ways of showing volunteer appreciation and giving recognition. We will also focus on volunteer retention efforts and how to celebrate and learn from your volunteers as they retire.
Putting It All Together
A review of the lessons learned and exploring the tools provided.
Habitat Volunteer Management Panel Discussion
Hear from Habitat experts as they share from experiences with volunteer management in the nonprofit sector. Have the opportunity to ask questions and apply the knowledge gained from this program.