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Customer Service and Loyalty with McCoy’s Building Supplies

  • Course level: All Levels

About Course

Join Tim Rogers from McCoy's Building Supplies as he dives into customer service and loyalty. Throughout this hour and a half session, you will learn about the essential skills needed to deliver outstanding customer service and increase customer loyalty. Discuss how to build and maintain customer relationships, provide the right assistance at the right time, and use customer feedback to improve services. This session concludes with a time of Q&A with current ReStore staff.

What Will I Learn?

  • Learn about customer service and customer loyalty
  • Discuss how to build and maintain customer relationships
  • Review how to provide the right assistance at the right time
  • Dive into using customer feedback to improve services

Topics for this course

4 Lessons1h 30m

Customer Service and Customer Loyalty?

Join Tim Rogers from McCoy's Building Supplies as he dives into customer service and loyalty.
Introduction to Customer Service00:00:00
Exceptional Customer Experience (ECE)00:00:00
Customer Loyalty00:00:00
ReStore Discussion00:00:00
$35.00

Target Audience

  • ReStore Managers
  • ReStore Staff
  • Executive Directors
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